Privacy Policy
Last Updated: January 2025
This Privacy Policy describes how Fixfy ("we", "our", or "us") collects, uses, and shares information about you when you use our service booking application (the "App") and related services (collectively, the "Services"). By using the App, you agree to the collection and use of your information as described in this Privacy Policy.
We collect different types of information to provide and improve our Services. The information we collect can be categorized as follows:
When you create an account or book a service through our App, we may collect the following personal details:
Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Credit/debit card details, billing address, and payment history (processed by third-party payment providers).
Account Credentials: Username, password, and other authentication information.
We may automatically collect information about how you use the App, including:
Device Information: Device type, operating system, browser type, and version.
Log Data: IP address, app usage data, crash reports, and system activity.
Location Data: GPS location or approximate location, if you grant location access to the app.
If you communicate with us through the App, email, or other channels, we may collect the content of your communication and any feedback provided.
We use the collected information to provide, personalize, and improve our Services, including but not limited to:
Service Delivery: To process your service bookings, payments, and fulfill your requests.
Account Management: To manage your user account, provide customer support, and notify you about updates or changes.
Personalization: To offer tailored recommendations based on your usage and preferences.
Analytics: To analyze trends, improve our services, and optimize user experience.
Marketing: To send promotional offers, newsletters, or other marketing communications (if you have opted in).
We may share your information with third parties in the following circumstances:
We may share your data with trusted third-party service providers who assist us in operating our App, such as payment processors, cloud storage services, and analytics providers.
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
We may disclose your information when required to do so by law, such as in response to legal requests or to comply with regulatory requirements.
We may share your data with third parties if you give us explicit consent to do so.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. After the retention period, we will securely delete or anonymize your data.
We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
You have the following rights with respect to your personal information:
Access: You can request to access the personal information we hold about you.
Correction: You can request corrections or updates to any inaccurate information.
Deletion: You can request to delete your personal information, subject to certain exceptions.
Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions or by contacting us directly.
Location Data: You can control or disable location tracking through your device settings.
We use cookies and similar tracking technologies to enhance your experience with the App. Cookies are small files that are stored on your device to remember preferences, provide features, and analyze how you use our services.
You can manage cookie preferences through your device or browser settings. However, disabling cookies may impact the functionality of the App.
Our App is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated policy within the App or sending you an email. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.
We value your right to control your personal data. If you wish to delete your account, please note the following process:
Requesting Account Deletion:
Users cannot delete their accounts directly from within the App.
To request account deletion, visit: https://admin.fixfy.ly/page/contact-us
Alternatively, you can email us at info@naf-tech.ly with your request.
Processing Time:
Upon receiving your request, we will verify your identity for security purposes.
Account deletion requests will be processed within 7 business days from the date of verification.
Effect of Deletion:
Once your account is deleted, all personal data associated with your account will be permanently removed, except as required by law.
Any active bookings or transactions will also be canceled.
Confirmation:
You will receive an email confirmation once your account deletion request is completed.
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
📧 Email: info@naf-tech.ly
📞 Tel: +218931286053
